Archive for April, 2008

Dental Practice Management Consulting, It’s the Economy, Stupid.

Or is it?
W. Clement Stone, the single most successful insurance salesman of the 20th Century had it right…
“The Sale is almost always Contingent upon the Attitude of the Salesman, NOT the Prospect.”
In selling dentistry, is your attitude in check?
Ever have those days when you close a TON of treatments?
Ever have those days when you couldn’t [...]

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Practice Management for Dentists, Personal Responsibility

You’ve undoubtedly heard the story of the family suing the fast-food restaurant chain for making them obese, right? And the story of the lady suing McDonalds for the hot coffee being too hot?
It’s absurd.
It all boils down to taking personal responsibility.
As owners/CEOs of your own practice, you have to take full, 100% responsibility for every [...]

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Dental Marketing, Lessons to Learn

Many times I’ll provide clients with a “turn-key” solution to solve a nagging problem. Most of the time it’s the problem of lack of patients.
Recently, one of my coaching clients called and said he wanted to “quit.”
He said things just weren’t working. So, I began to ask him some questions about ideas he had implemented. [...]

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Dental Practice Management, YOUR “Success” Boils Down to This…

One time, after finishing up coaching calls with my Personal Dental Coach clients I noticed most were doing well, and the numbers showed it. One in particular was learning a lesson I learned not so long ago… staying on top of regular activities each staff member has been assigned and should [...]

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The incoming phone call… the best permission.

In todays world, it really takes a lot to get someone on the phone. In my office, I never answer the phone, and I rarely, if ever, take calls at all.
But I have a great staff that realizes that every incoming phone call is a chance to sell something. They treat every caller kindly, with respect, and know that [...]

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